Legal
Refund Policy
A 30-day promise, handled without friction.
30-day satisfaction promise
If a product isn't right for you, write to us within 30 days of delivery and we'll arrange a return or replacement — even on opened packs.
How to start a return
Email hello@heealix.com with your order number and reason. We'll schedule a pickup where our courier partners operate, or share a prepaid return label.
Refund timelines
Refunds are issued to the original payment method within 5–7 business days of the returned parcel reaching our warehouse. Cash-on-delivery orders are refunded by bank transfer.
Damaged or incorrect items
Send a photo within 48 hours of delivery and we'll ship a replacement immediately, at no cost to you.