Shipping & Delivery

Pan-India Shipping Network

We deliver to over 27,000+ pin codes across India. All orders are fulfilled through verified national courier partners — including Delhivery, BlueDart, DTDC, and Express logistics — to ensure safe, temperature-conscious, and timely delivery.

Dispatch & Processing Timelines

Orders confirmed before 2:00 PM (Monday through Saturday) are typically packed and dispatched within 24 working hours.

Orders placed on Sundays or gazetted public holidays are processed and shipped on the following business day.

Estimated Delivery Times

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 2 to 3 business days.

• Tier-2 and Tier-3 Cities & Rest of India: 4 to 6 business days.

• Remote / North-Eastern / Hill Regions: 5 to 7 business days.

Delivery timelines may occasionally experience slight delays during festive sales peaks, extreme weather events, or regional transport disruptions.

Shipping Charges

• Orders of ₹699 and above: 100% FREE delivery anywhere in India.

• Orders below ₹699: A nominal standard delivery fee of ₹69 is applied at checkout.

No hidden charges, convenience fees, or fuel surcharges are added.

Live Order Tracking

As soon as your shipment is dispatched, you will receive an SMS, WhatsApp notification, and email containing your Air Waybill (AWB) number and direct tracking link.

You can also track your package in real-time anytime by logging into your Heealix account and visiting the My Orders page.

Cash on Delivery (COD)

Cash on Delivery is available across most serviceable pin codes in India. Please ensure the exact payable amount is ready at the time of delivery to facilitate a smooth handover.

Damaged, Tampered, or Missing Items

All Heealix shipments leave our warehouse in sealed, tamper-evident packaging. If the outer parcel appears visibly damaged, crushed, or tampered with at the time of delivery, please refuse delivery or record a clear unboxing video.

In the rare event of damage or missing contents, please notify our support team within 48 hours of delivery at support@heealix.com or +91 7240220001 with photos of the outer box and product. We will initiate an immediate free replacement.

Delivery Attempts & Address Changes

Our courier partners make up to three attempts to deliver your package before returning it to our fulfillment hub. If you need to update your delivery address or contact number, please reach out to us right after ordering before the order is dispatched.